Effective Date: 01 January 2026

Company: Framework Integrated Solutions by Design (Framework ISD)

1. Introduction

Framework ISD respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This policy explains how we collect, use, and protect your information when you use our website or engage with our services.

2. Information We Collect

We may collect the following information:

  • Name and surname

  • Email address

  • Phone number

  • Property or project details

  • Any information submitted via contact forms or communication

3. How We Use Your Information

We collect and process your information to:

  • Respond to enquiries

  • Provide consultations and services

  • Communicate with you regarding your project

  • Improve our services and website

  • Send relevant updates (only where consent is given)

4. Sharing of Information

We do not sell or trade your personal information.

Your information may be shared with:

  • Internal team members

  • Trusted partners or service providers (e.g. contractors, consultants) where necessary

  • Legal authorities if required by law

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

6. Your Rights (POPIA)

You have the right to:

  • Request access to your personal information

  • Request correction or deletion

  • Object to processing of your information

  • Withdraw consent at any time

To exercise these rights, contact us at:

info@frameworkisd.com

7. Cookies & Tracking

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.